HEALTH INSURANCE
As participants in the current health care delivery environment, the Family Health Care Medical Group strives to provide effective comprehensive care to our patient population. To help in this effort, we require the presentation of a current insurance card and appropriate co-payment at the time of each visit.
We will bill you if we are notified by your insurance of any additional copays or patient responsibility. We ask that private insurance patients provide payment in full at the time of service. We will supply you with an encounter form to assist you in billing your insurance.
APPOINTMENTS
We see patients on an appointment basis. Barring emergencies, we are committed to adhere to this schedule as closely as possible and will make every effort to inform patients when delays do occur. We ask for at least 24 hours advance notice for appointments that cannot be kept, and regret that we must charge for missed appointments. Saturday and Sunday office hours are held by appointment for urgent problems only. We ask that routine visits, business office calls, and medication refills be handled during our weekday office hours. A medical assistant is available most weekdays to provide immunizations and other injections ordered by the doctor as well as blood pressure checks. Please call to schedule an appointment for these visits. A parent or legal guardian must accompany any patient under the age of l8 to each visit.
REFERRALS
If you are requesting a first time referral for any service, including a specialist consultation, please schedule an appointment with your primary care provider. Requests for additional visits on your existing referral should be made through a call to our office. The referral process takes approximately fourteen (14) business days. Appointments with a specialist should not be made until a referral has been authorized by your insurance.
TELEPHONE CALLS
To help maintain access and communication with our providers, the Family Health Care staff is instructed to take messages for all phone calls requiring the attention of our physicians or medical assistants. We will return these calls as quickly as possible. Any messages taken after 4:00pm will be returned the following business day.
LAB AND X-RAY RESULTS
Patients will be informed of their test results by mail or by phone. Please allow up to fourteen (l4) days for our office to receive these results and relay them to you.
PRESCRIPTIONS
Prescription refill requests must be called to your pharmacy, not our office. This procedure must be followed even if there are no refills remaining on your existing prescription. Please allow five (5) business days to complete this process. Our office only processes prescription refills during weekday business hours.
